Unified Communications
Voice Calling. Messaging. Web Conferencing. Video.
What is Unified Communications and Collaboration (UCC)?
Unified Communications and Collaboration (UCC) refers to a comprehensive set of technologies and software that integrate various communication methods and collaboration capabilities within an organization.
It combines enterprise communication tools with real-time and asynchronous collaboration features to enhance connectivity and productivity. TDL Gentek is a distributor specializing in Unified Communications and Collaboration solutions.
They focus on providing their reseller community with top-notch products and tools to meet their customers' UCC requirements. They offer solutions for platforms such as 3CX, Microsoft Teams, Zoom, Broadsoft, Skyswitch, and Cisco, partnering with certified hardware providers like Yealink, POLY, Fanvil, Grandstream, Mitel, and Alcatel/Lucent.
UCC encompasses a range of communication and collaboration services, including email, voicemail, calendars, scheduling tools, video conferencing, instant messaging, desktop sharing, and Voice over Internet Protocol (VoIP) telephony. Additional functionalities may include presence tracking, allowing users to know if a contact is available or busy, and unified messaging, which enables centralized access to all messages.
Implementing UCC technology offers several advantages to organizations. It streamlines employee and customer interactions by providing accessible and integrated communication services.
It also enables businesses to effectively leverage remote or globally dispersed employees, bridging geographical gaps and ensuring seamless communication across the organization.