Unified Communications
Voice Calling. Messaging. Web Conferencing. Video.
What is Unified Communications and Collaboration (UCC)?
Unified communications and collaboration (UCC) is the collection of technology and software that combines enterprise communication with real-time and asynchronous cooperation capabilities. UCC takes the various methods used in individual unified communications (UC) and collaboration services and makes them available through a single interface to improve connectivity and productivity.
At TDL Gentek we are a Unified Communications and Collaboration (UCC) distributor focused on providing our reseller community the best-in-class products and tools to support their customers UCC needs. 3CX, Microsoft Teams, Zoom, Broadsoft, Skyswitch, Cisco are just some of the platforms that we provide solutions for through certified hardware partners. Our brands supporting these platforms include Yealink, POLY, Fanvil, Grandstream, Mitel, and Alcatel/Lucent.
UCC includes email, voicemail, calendars, scheduling tools, video conferencing, instant messaging, desktop sharing and VoIP. Additionally, functionality may include presence tracking, which is the ability to tell whether a contact is busy or free, and unified messaging, which is the ability to retrieve all messages from a central location.
Organizations should implement UCC technology to streamline employee and customer interaction methods. Businesses can also take better advantage of hiring remote or globally dispersed employees with easily accessible communications services that bridge geographical gaps.