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Upselling Wireless Headsets with New VoIP Devices

These days, most VoIP devices come with wireless capabilities (i.e. Bluetooth or DECT). Consequently, modern VoIP users can free themselves from their handsets and answer more calls away from their desks.

For service providers, headsets provide numerous bundling opportunities—hypothetically, one headset per device sold. To help providers push more of these products, here are some key benefits worth touting to new users.

User Convenience

Wireless headsets offer the hands-free advantage. Users needn’t occupy a single hand (or shoulder) to prop the receiver up, allowing them to continue with other activities such as writing or typing. Moreover, wireless headsets allow users to get up from their desks and walk about the room. While some devices lose reception, DECT technologies let users walk the span of a full office floor without quality degradation.

One downside wireless devices face is battery life. Anything not directly fed power via a cable needs recharging over time. Cheaper headsets will require new batteries while others just need plugging into a charging station or adapter.

Sound Quality

Years ago, there was a discernable difference in quality between wired and wireless audio peripherals. Headsets were prone to greater amounts of electrical interference, leading to behaviours such as crackling and call dropping. Thankfully, wireless technologies have much improved since then. While some still experience intermittent quality issues, the quality more so hinges now on price.

For example, a cheap Bluetooth headset will underperform an expensive DECT headset every time. That said, DECT technology provides better range and integrity because Bluetooth was not designed for its modern applications; it was made for simple data transmission. Thus, when data streams slow down, Bluetooth devices will experience audio problems. Likewise, its frequency spectrum overlaps with various other devices like routers, phones and monitors resulting in more noise.


Although DECT technologies provide enhanced sound quality, fewer devices support it. Bluetooth is universal, meaning users can use their headsets on other common devices like computers, mobile phones and gaming systems. Such an advantage allows resellers to offer greater applied value in the accessories that they sell. However, it also means that many users will already have compatible devices and may not want more.